The Value of Good Design
March 11th, 2010 by Phil FranksTake a look around, there are examples of good design all over. The icons on your computer screen, the street signs outside your window, the vitamin water on your desk, each are pulling for your attention so that you might notice them, interact with them, or even buy them. Have you ever really taken a step back, and thought about how the choices you make each and every day are influenced by design?
No matter the situation, the way something looks is the first thing that anyone has to form an opinion, liking or perception about. The first time you meet someone, before you know anything about them, you judge on appearance. When you are shopping for shoes, before you slip them on to test for comfort, you judge them by the way they look. Or even a web application, before you dive into it’s functionality and how it works, you judge it based on the design. The fact of the matter is, good design is valuable, because it influences these perceptions, and ultimately your choices.
Recently I was having a conversation with the newest member of the dynamIt team, Andy Hutter, who had just purchased a new TV for his place. So I asked him which television he chose. He said that his decision came down to an LG or Panasonic, and he ended up choosing the LG because of how slick it looked. Two televisions comparable in price, picture, size and specs, but Andy chose the LG because of it’s design.
Design on the web is no different. People will form lasting opinions about a company or organization based on the way their site looks, and make choices based on that. Users make nearly instantaneous judgments of a web site’s visual appeal. These impressions impact perceived credibility, usability, and ultimately influence purchasing decisions. Web users form first impressions of web pages in as little as 50 milliseconds (1/20th of a second), according to Canadian researchers. Check out this article that highlights a study on the “halo effect” and “cognitive bias“, supporting the theory of first impressions in web design.
Sometimes it can be hard for designers to make clients understand the value of good design. A lot of companies/organizations settle with a free template, a site done in Frontpage, or having their secretary’s son do it because he is a computer science major. There is a ton of value in investing in a good web presence, because it’s a lot more than just making a pretty page on the interwebs.
It Will Improve Your Company Image
Visual communication is an integral part of a customer’s experience of a company or product, and it plays a key role in building a brand image.
It Helps Reach Company Goals
Good design is backed with a strategy. Our process at dynamIt allows us to discover a client’s objectives with thorough strategy, and this leads to design solutions that push to accomplish company goals for the future.
It Establishes Trust
Many studies have shown that the design of an unfamiliar ecommerce site will greatly impact the decision making process when a user goes to buy a product. I know that when I go to buy something online, if the site design sucks, I’m leaving.
You Will Stand Out Among Competitors
There is a lot crap on the web. I think this is pretty straight forward.
Even though your site may have superior products and services, an initial negative impression from a poor design can steer customers towards your competition. You only get one chance to create a good first impression, make it count.
Are there other scenarios where design has influenced you?
